IELTS 20 Academic · Test 3

Listening · Part 1

Mock mode: in the real test you hear the recording once.

Questions 1–10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.

Highlight and auto-scroll with the audio

0:00 Part 1. You will hear a telephone conversation between a agent at Seaside Ferry Company and a caller. First, you have some time to look at questions 1 to 5.
0:21 Now listen carefully and answer questions 1 to 5.
0:25 Agent: Good morning, Seaside Ferry Company. How can I help you?
0:31 Caller: Hello. I'd like to book a return crossing to the island.
0:36 Agent: Of course. I just need to take a few details. Could I have your name, please?
0:43 Caller: Yes, it's Maya Pemberton.
0:46 Agent: And how do you spell your surname?
0:49 Caller: It's P, E, M, B, E, R, T, O, N.
0:54 Agent: Thank you. And what is your address?
0:58 Caller: It's 13 Harlow Avenue.
1:01 Agent: Harlow. Is that H, A, R, L, O, W?
1:07 Caller: Yes, that's right.
1:09 Agent: And a contact number?
1:11 Caller: It's oh 7 7 6 6 5 1 oh 2 4 2.
1:16 Agent: Would you like the morning or the afternoon sailing?
1:20 Caller: I was thinking of afternoon, but actually, morning would be better.
1:25 Agent: So that's morning. Fine.
1:28 Agent: Are you taking a car or travelling on foot?
1:32 Caller: Hmm. car sounds nice, but I think we'll go for foot.
1:36 Before the conversation continues, you have some time to look at questions 6 to 10.
1:51 Now listen and answer questions 6 to 10.
1:55 Agent: And how many passengers will that be?
1:58 Caller: We first planned 5, but now it will be 4.
2:01 Agent: And what date would you like to start?
2:04 Caller: The 7th of April, please.
2:07 Agent: Would you like anything else with your ticket?
2:10 Caller: Yes. Could you note down insurance, please? That's all, I think.
2:17 Agent: Of course. So, the total comes to 185 pounds.
2:23 Caller: That's fine.
2:25 Agent: Lastly, how did you hear about us?
2:28 Caller: I saw an advert in the newspaper.
2:31 Agent: Thank you, Maya. That's all booked. We'll send you a confirmation.
2:38 Caller: Great. Thanks very much. Goodbye.
2:43 That is the end of Part 1. You now have some time to check your answers to Part 1.

Seaside Ferry Company — Ferry Ticket Booking

Name	Maya 1
Address	13 2 Avenue
Phone	3
Departure	4
Vehicle	5
Number of passengers	6
Start date	7 April
Also booked	8
Total cost	£9
Heard about us from	10